Refund Policy
Realistic Results
60 day money back guarantee policy
PRINCE FX EA claims realistic results and we have a great after sale support and therefore your purchase is covered by our hassle free, 60 days money back guarantee policy.
We are very confident in the programs and services sold through our site; however your satisfaction is our number one priority. If for any reason at all, you are not satisfied with your purchase based on the performance within a period of 7-8 weeks using our EA on your Live Account, just let us know within 60 days and we’ll provide you with a prompt, hassle free refund. You are subjected to provide us the detailed Trading history for the particular period in order for us to review and take prompt action.
If you did not receive a download link or email regarding the product you purchased, you may contact us immediately through email or other means of communication available on our website.
Or if you need any kind of additional support from the seller, please also notify us about on timely manner.
You can contact us anytime through our support desk here or Live chat support between the hours 10 am to 9pm from Monday to Friday and 5pm to 10pm Saturday to Sunday as per Malaysian Standard Time.
We make every effort to reply your email inquires within 24hrs Monday – Friday (excluding holidays), however in periods of high demand, it may take a little longer for you to receive a response.
You can help us to ensure a speedy reply by including the following information with your inquiry.
- Your first and last name/Authorised Username (Legal Name)
- Your email address which was provided in the Expert Coding Form
- Your Client ID number
- Your Particular Account Number & Investor Password along with your Broker’sName and Server IP/Address.
- Detailed Trading History for the period of at-least 50 days or above
- The reason for requesting a refund or transfer of license.
Cancellations:
Please note that if you decide to cancel or refund your purchase within the period of warranty, all logins and memberships will be deactivated and any products downloaded in your computer should be removed once for all..
Journal & Expert History
Comprehensive Account History
If you would like to transfer your purchase or to submit a refund request, Please provide us the Client ID Number, Authorised UserName, date of purchase, a complete account trading history, journal and expert history exporting from your MT4 platform in PDF OR HTML extension for the particular account through email. The email should be sent to refund@princefxea.com from the same email Address what was provided in the Expert coding form.
Please allow up to 72hrs to our team to review your details and process your refund or transfer of license request depending on the nature of inquiry. Our support team will contact you to confirm that your refund/transfer has been processed or to ask for any additional information if needed.
All refunds will be issued through the same mode of payment in which they are made at the time of purchase. Please allow 7-14 days for processing your request and for the refund to be credited to your account.
No refund request will be entertained before 60 days or even afterward if the client would have not used the EA following the instructions on the Installation Ebook.
If you have any further questions or concerns, we are happy to assist you through our support desk.
